1. Do say yes to the things you can do.
2. Do say no to the things you can’t.
3. Don’t promise things that your business clearly doesn’t focus on, refer to someone else.
4. Do decline the customer’s business if the fit isn’t right. It’s the start of a long relationship…
5. Don’t act a prat in meetings.
6. Do keep it simple and to the point.
7. Don’t use jargon.
8. Do dress appropriately.
9. Do treat others in meetings how you’d want to be treated yourself.
10. Do enjoy what you do, your enthusiasm will enthuse others.
11. Don’t make lists that are too long…… 🙂